We aim to meet, and even exceed our client’s expectations and provide them with solutions to their complaints. In case you are not satisfied with our response, you may escalate the matter to our Compliance & Internal Control Officer at complaints@jdvinsurance.ae who will acknowledge your complaint within two working days, and will proceed to investigate your case further before responding to you within 15 working days.

In the unfortunate event where we are unable to reach a satisfactory agreement with you, you have the right to refer your complaint to the appropriate insurance regulator as indicated below.

If you are working and/or residing in Abu Dhabi, please refer to:
The Department of Health (DOH)
P.O. Box 20224, Building 35 Kanadel Street, Al Rawda-Abu Dhabi, United Arab Emirates
Tel: 00971 2 449 3333 | Fax: 00971 2 444 9822 or Click Here to submit the complaint.

If you hold a Dubai residence visa, please refer to:

Dubai Health Authority (DHA)

For any complaints, suggestions or complements to service providers and Dubai Health Authority; Click Here

The insurance Authority (IA)
Click here to filing a complaint.